Boot's Corner

Just another weblog

Information Technology: Organizational Moves

Posted by JungleBoot on July 5, 2008

Every once in a while companies relocate and have to move employees and their equipment.  In the information technology (IT) world, it’s called a move ( a highly technical term).  The move can be smooth or as painful as the IT manager allows corporate bosses to make it.   Here are some tips that could make your next corporate move easier:

  1. Allow your IT managers to do their job and get out of the way.  Corporate bosses should only assist in greasing those squeaky wheels that give the IT manager problems.
  2. If deploying IP phones, for the love of God, label them with the correct Seat-ID and User.
  3. Don’t allow people to weasel their way into a different location after equipment is ordered.  A move plan should be finalized prior to moving any IT equipment.  Anyone desiring to change seats should take it up with the appropriate manager after the move.
  4. Any updates that are required for laptops or desktops should be made available on a network share.  This will prevent your desktop support “contractors” from having to download the same few files repeatedly.
  5. Define the role of contract desktop support for your user community.  Let them know their only purpose is to support the move.  They are not there to handle issues that normally go through the help desk.  Remind the users they are still required to use the help desk.
  6. Don’t allow “needy” middle-management employees to manipulate the contract desktop support people into performing tasks not related to the move.  Everyone’s employees are important  — not just theirs.  You should provide the contractors with an upper-level management approved answer they can provide without fear of reprisal.  They should also be instructed on how to deliver this response and when it is okay to walk away.  The internal problems should remain internal and not rest on the shoulders of the contractor.
  7. Identify “problem children” and assign them to your own people or “straighten” these people out prior to the move.
  8. Include “all” instructions on any scripts you hand out to the desktop support contractors.  If you have things that must be written down later, someone will get it wrong.  Finalize your scripts as much as possible.  Maybe this goes without saying, but use the smallest number of steps to accomplish a task.  Instead of writing the steps out for navigating to an admin tool, provide the command to type in the Start -> Run dialog (ex: inetcpl.cpl for Internet Explorer options or devmgmt.msc for Device Manager). The idea is to minimize mistakes — less steps equals less problems.
  9. Provide a point of contact for all problems and have someone else cover this individual’s duties for the duration of the move or make one of the contractors the focal point for all issues to filter through.  This person should have the most experience.

I’ll add more should I ever work on another move contract.


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